If you’ve ever waited endlessly for your Kenya Power tokens to arrive, you know the frustration it brings. Delays in receiving tokens can interrupt your power supply and disrupt your daily activities. But worry no more. Retrieving delayed Kenya Power tokens is easier than you think, and you can solve the problem in just two simple steps.
1. Retrieve Delayed Kenya Power Tokens Using USSD Code
One of the fastest methods to retrieve delayed tokens is through the USSD code *977#. Follow these steps:
- Dial *977# on your mobile phone.
- From the displayed menu, select the “Prepaid Services (Token)” option.
- Navigate to the “Latest Token” option.
- Enter your meter number if prompted.
This will provide a list of your last five token purchases. You can quickly locate the most recent one and continue using your power uninterrupted.
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2. Use the Kenya Power Mobile App to Retrieve Delayed Kenya Power Tokens
Kenya Power’s mobile app offers another seamless way to retrieve delayed tokens. It is available for both Android and iOS users.
Here’s how you can use the app:
- Download and install the Kenya Power app from your phone’s app store.
- Launch the app and navigate to the “Bill/Token” section.
- Enter your meter number when prompted.
Once entered, the app will display a list of your recent token purchases, making it easy to retrieve the one you need.
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